You Can't Win an Argument with Your Customer - Plus 49 More Rules for Providing Excellent Service

How do you ensure customer satisfaction and happiness?
This is achieved by following the wise advice in the book
(You Can't Win a Fight with Your Customer).
Tom Markert's 50 Essential Rules, presented in a clear and humorous way, reveal the secret to satisfying and retaining customers, including knowing your products well, never saying "no" to a customer, asking for help when you need it, and, of course, not arguing with customers. Read Markert's Rules and apply them daily, then watch your business and career flourish!

(Tom Markert's rules are smart, sometimes humorous, and always about making money.)

Charlie Baker
Former CEO of Starbucks.

Obeikan Publishing