As emails, instant messaging, and teleconferencing (via telephone, computer, or video conferencing) have become ubiquitous in the workplace, the opportunities offered by face-to-face communication have become more important than ever. Face-to-face communication, for clarity, momentum, and impact, helps managers sharpen their communication skills—both verbal and nonverbal—and achieve amazing results for themselves and their companies. Learn to:
♦ Negotiate successfully and productively with bosses, colleagues, and vendors.
♦ Use humor and banter in the office when you feel the need to.
♦ Decide what information to share with employees, colleagues, and the media, as well as what private information to keep private.
♦ Choose the appropriate communication channel and tone for the message you want to deliver.

Obeikan Publishing