<b>The must-read summary of Frances Frei and Anne Morriss' book: "Uncommon Service: How to Win by Putting Customers at the Core of Your Business".

</b>This complete summary of the ideas from Frances Frei and Anne Morriss' book "Uncommon Service" shows that it’s not enough to demand that employees deliver a great service. In other words, it is indispensable to design a business model so that all employees deliver excellent service as an everyday occurrence. This summary provides a guideline in five steps to establish the cornerstones for delivering uncommon service on an ongoing basis.

<b>Added-value of this summary:</b>

• Save time

• Understand key concepts

• Expand your knowledge

<b>To learn more, read "Uncommon Service" and discover the key to developing excellence in your business.</b>