Becoming a customer-focused, versatile, and resilient organization is the goal of many of the agile transformations we are seeing in Germany and Austria, regardless of company size or industry. The journey for organizations is not easy - sometimes it is even bumpier than it needs to be.

One thing is certain: there is no single right way - no "happy path" - to achieve an agile transformation, because the individual requirements of countless organizations cannot be met by a one-size-fits-all approach to change. However, there are tools that make the journey easier and sustainable success more likely. Even when transformations go through a crisis - which is more common than you might think - there are reasons to remain optimistic.

The authors of this book work at the heart of transformation activities. They design strategies for agile transformations, bring derailed transformations back on track, and guide people in the organization until they are able to design the next stages of change themselves. All of the approaches presented in this book are backed by experience and proven to work.

Kathrin Tuchen, Senior Management Consultant at borisgloger consulting, is a professional facilitator and provides management coaching. She contributes to agile organizational development by sharing the knowledge she gained concerning the customer experience at an international tourism group. As a trainer and team coach for projects in the banking and insurance sectors, she shows agile teams how to unleash their full potential, and supports scrum masters and product owners in successfully living up to their roles' demands.