Managing emotional crises at work well.
This book is a treasure chest of quick help in crisis situations at the workplace. It provides concrete, pragmatic solutions for all situations in which emotions have been running high - for differences of opinion with the boss as well as for conflicts at employee level. With exercises, practical tools and step-by-step instructions, readers learn how to quickly find a remedy for anger, injuries, insults, disrespect, etc. In this way, a goal-oriented approach to clarification can be found for every crisis.

Cordula Goj worked as a qualified music therapist for 12 years before she switched to the private sector after a second course of studies. Today she is an expert on emotional competence. For almost 20 years she has been supporting national and international companies and employees in working together better in order to ensure quality and sustainability. Her fields of work include discourses, moderating, coaching, workshops and mediation.